Privacy Policy

WHAT DO WE DO WITH YOUR INFORMATION?

When you register for goods or services from us, as part of the process, we collect the personal information you give us such as but not limited to your name, address and email address. When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.  

When you provide us with your personal information, including but not limited to – submitting a transaction for the purpose of booking our services or for the expressed purposes of signing up to receive marketing material you agree to receiving emails about our goods and services, new products and other updates. While we work with carefully selected third parties who are responsible for delivering certain functions on our behalf, including companies that run our website, deliver emails, and manage bookings of our services, we will never share your personal information with anyone for marketing purposes. 

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order for a good or service, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, you may opt out from receiving such marketing communications from us at any time by following the procedure to ‘unsubscribe’ that is provided in all emails sent on behalf of Hoop33. 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at assist@hoop33.co.nz

DISCLOSURE

We may disclose your personal information if we are required by law, otherwise we will not share, sell or distribute any of the information you provide to us without your consent.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

We use functional cookies to optimise the use of our website, specifically to show or hide notifications, remember logins and most essentially to ensure e-commerce orders can be created and processed.

Google Analytics uses cookies to collect anonymous data for statistical purposes (how you use our website). These cookies track users’ behaviour as well as how users were acquired i.e. google search, Facebook, referral. Analytics also assist in telling us where users come from and how long they spend on the website. 

Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of the Service. If you prevent us from placing cookies, you may not be able to use the Service to place an order. This is because we use cookies to enable you to log in to your account.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

This privacy policy was last updated on 13 August 2020.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact assist@hoop33.co.nz